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Size Table

Please measure your foot length clearly and compare the details with the size table before you select the size .
US 4=CHINA 34=Foot length 22 cm
US 4.5=CHINA 35=Foot length 22.5 cm
US 5.5=CHINA 36=Foot length 23 cm
US 6=CHINA 37=Foot length 23.5 cm
US 7=CHINA 38= Foot length 24 cm
US 8=CHINA 39=Foot length 24.5 cm
US 8.5=CHINA 40= Foot length 25 cm
US 9.5=CHINA 41=Foot length 25.5 cm
US 10=CHINA 42= Foot length 26 cm
US 11=CHINA 43= Foot length 26.5 cm
US 12=CHINA 44= Foot length 27 cm
US 13=CHINA 45= Foot length 27.5 cm
US 13.5=CHINA 46= Foot length 28 cm
US 14=CHINA 47= Foot length 28.5 cm

How to measure your foot length

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REFUND & RETURN POLICY

At FUTURECEN, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)

To initiate a return, please follow these steps:

Contact our customer service team at SUPPORT@FUTURECEN.COM to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.

Please note the following:
Original shipping fees are non-refundable.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at SUPPORT@FUTURECEN.COM.

We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.

Attention: The address on the package is not return address, so please contact us first!

Return & Exchange

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.

What is not accepted for return?

The following items cannot be returned or exchanged: swim wear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies,and custom products (such as special orders or personalized items)

We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.

Order Cancellation

Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by SUPPORT@FUTURECEN.COM. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Refund

Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

If you do not get refund please check your account. And then still didn’t get your refund please contact us by live chat or SUPPORT@FUTURECEN.COM. We will reply as soon as possible.