Department Name: ADULT

Applicable Place: Outside

Model Number: mules

Style: LEISURE

Heel Type: Flat with

Season: Summer

Upper Material: Cow Suede

Shoes Type: Mules

Insole Material: EVA

Item Type: slippers

Pattern Type: Solid

Outsole Material: Cork

Lining Material: Cow Suede

Heel Height: Low (1cm-3cm)

Updated size chart (May 23):

36--shoe length 24cm--foot length 22cm

37--shoe length 24.5cm--foot length 22.5cm

38--shoe length 25cm--foot length 23cm

39--shoe length 26cm--foot length 24cm

40--shoe length 26.5cm--foot length 24.5cm

41--shoe length 27.5cm--foot length 25.5cm

42--shoe length 28cm--foot length 26cm

43--shoe length 29cm--foot length 27cm

44--shoe length 29.5cm--foot length 27.5cm

45--shoe length 30.5cm--foot length 28.5cm

46--shoe length 31.5cm--foot length 29.5cm

(Please refer to this size chart before purchasing)

REFUND & RETURN POLICY

At FUTURECEN, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 15 days of receiving your order(Except for custom-made clothing such as suits & dresses)

To initiate a return, please follow these steps:

Contact our customer service team at SUPPORT@FUTURECEN.COM to request a return authorization.
Pack the item securely in its original packaging, and include any documentation, tags, or accessories that came with the item.
Ship the item back to us using a trackable shipping method.
Once we receive the item and confirm it is in its original condition, we will issue a refund to your original payment method within 3-5 business days.

Please note the following:
Original shipping fees are non-refundable.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at SUPPORT@FUTURECEN.COM.

We hope this return policy provides clear and concise information for your customers, and helps to streamline the return process.

Attention: The address on the package is not return address, so please contact us first!

Return & Exchange

Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 15 days of their delivery date.
1. Please note that we don't accept returns after the 15 day time frame.
2.Our items that must be returned in their original condition.
3. Remember to take extra care to pack your return package properly so they don't get damaged on the way.
4.To ensure a successful return, please return using a standard shipping service that provides tracking.
5. For return, any promotional gifts received must be included with the returned items.
6. Items returned without authorization will not be accepted.
If you need to return the items please contact us to get the return address. We will issue a refund to your original payment method within a week after we receive your return information.

What is not accepted for return?

The following items cannot be returned or exchanged: swim wear, costumes, bodysuits, lingerie, beauty products, underwear, event and party supplies, DIY supplies,and custom products (such as special orders or personalized items)

We cannot offer refunds on items with broken hygiene seal. Items with non-returnable marks and free gifts cannot be returned.

Order Cancellation

Your order will be fully refunded if it's canceled within 24 hours of purchase. Please use live chat or contact us by SUPPORT@FUTURECEN.COM. if you decide to cancel the order. For orders canceled after 48 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation request if the order have already been shipped.

Refund

Returns will be processed within 3-5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.

If you do not get refund please check your account. And then still didn’t get your refund please contact us by live chat or SUPPORT@FUTURECEN.COM. We will reply as soon as possible.